tag:blogger.com,1999:blog-6997105406412017838.post962268980128498229..comments2008-04-07T22:16:13.653-04:00Sarah Tavelhttps://profiles.google.com/108254512958707569058noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-6997105406412017838.post-53479256653636604572008-03-19T01:24:00.000-04:002008-03-19T01:24:00.000-04:00Hi Sarah - Thanks for clarifying. My comment was more from a large company's perspective.<BR/><BR/>For a company that has data privacy concerns like most large companies - the data leveraging proposal adds to an already existing data privacy concern with SaaS.Adityahttp://www.blogger.com/profile/09281574618407343752noreply@blogger.comtag:blogger.com,1999:blog-6997105406412017838.post-31929808465236942142008-03-18T13:06:00.000-04:002008-03-18T13:06:00.000-04:00Aditya, <BR/><BR/>Thank you for the comment, and it makes me realize I wasn't perfectly clear: I'm advocating that SaaS vendors can and should collect data and offer it as a premium service to their <B>existing customers</B>. In fact, many (visionary) SaaS companies, <BR/>public and private, are already collecting anonymous customer data and offering this data to their customers, usually in the form of benchmarks, to return value to their customers. Freshbooks is one example of a company doing this (check out <A HREF="http://www.zoliblog.com/2007/04/16/freshbooks-launches-benchmarking-service-saas-will-never-be-the-same/" REL="nofollow">Zoli Erdos's post</A> on the subject), but there are many more. (For example, Taleo and SuccessFactors talk about doing this.)<BR/><BR/>It is worth noting that this is similar to what is already happening in the consumer market where we give up our data for free for some service.Sarah Tavelhttp://www.blogger.com/profile/11417142500978926397noreply@blogger.comtag:blogger.com,1999:blog-6997105406412017838.post-48928432591784069882008-03-15T23:15:00.000-04:002008-03-15T23:15:00.000-04:00I don't think this is happening. Any business visionary keeps customer interests first. Why would any one entertain a SaaS vendor who wants to sell customer data - directly or indirectly?Aditya Narayanhttp://www.blogger.com/profile/09281574618407343752noreply@blogger.com